Tefal 30 Days Money Back Guarantee Promotion

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The featured products that are eligible for the <30 Days Money Back Guarantee Promotion> are:

1. QT2020 IXEO Power Garment Steamer
2. GV9820 Pro Express Vision Steam Generator
3. BL98SC Ultrablend Silence Heating High Speed Blender
4. RK8868 Far-infrared Ray Rice Cooker
5. RK8198 Rice Master Max Rice Cooker
6. EY8218 Easy Fry Far-Infrared Vision Digital Air Fryer with Window
7. FW2018 Easy Fry 3-in-1 Air Fryer Steam and Grill

How do I submit a claim for money back?

 TEFAL 30 DAYS MONEY BACK GUARANTEE PROMOTION

• The ‘Tefal 30 Days Money Back Guarantee Promotion’ (“PROMOTION”) is organized by Groupe SEB Singapore Pte Ltd (“ORGANIZER”).
• By entering the Promotion, you confirm that you have read, understood and agree to be bound by these terms and conditions, including any amendments thereto (the “T&Cs”).
• The Organizer reserves the right to amend the T&Cs from time to time, and modify, cancel or suspend the Promotion at its sole discretion at any time. Notice of any such amendments, cancellations or suspensions will be posted on the Organizer’s Facebook and Instagram pages.

ELIGIBILITY

• The qualifying period for the Promotion is from 1^st June 2024 till 30^th June 2025, 2359 hours (“PROMOTION PERIOD”) or such other period as may determined by the Organiser in its absolute discretion.
• The Promotion is only valid for purchase of Tefal featured products (“PRODUCT”), which are:

1. QT2020 IXEO Power Garment Steamer
2. GV9820 Pro Express Vision Steam Generator
3. BL98SC Ultrablend Silence Heating High Speed Blender
4. RK8868 Far-infrared Ray Rice Cooker
5. RK8198 Rice Master Max Rice Cooker
6. EY8218 Easy Fry Far-Infrared Vision Digital Air Fryer with Window
7. FW2018 Easy Fry 3-in-1 Air Fryer Steam and Grill

• This promotion is open to all legal and permanent residents of Singapore (“PARTICIPANT”). Employees and the immediate families of the Organizer, its affiliates, subsidiaries, retail outlets, related agencies and suppliers are not eligible to participate in this promotion.
• Persons below 18 years of age should obtain consent from his/ her parent or legal guardian to enter this Promotion and to be bound in all respects by the T&Cs. Participants must submit proof or parental or guardian consent for their participations in this Promotion, if required by the Organiser.

SUBMISSION, QUALIFYING CRITERIA, CLAIM SUBMISSION

• To be eligible for the Promotion, purchase any Tefal’s featured product(s) during the Promotion Period. The Promotion is valid in all participating physical and online stores in Singapore, as defined in Schedule A.
• Participants need to use the Product for 2 weeks. If Participant is unsatisfied with the Product after using for 2 weeks, he/she can submit a claim request via email at gssconsumer@groupeseb.com with the full information as indicated on Page 1, within 30 days from date of purchase.
• Tefal Customer Service will contact Participant and inform on the product return procedure via email – including the return location and the date & time. (within 14 working days from date of email)
• The return Product must be in good working condition and in original packaging. The Organiser reserves the right to reject the claim request if Product is not in acceptable condition, upon Organiser’s sole discretion.
• If the Product was purchased as part of a promotional bundle or with free gift(s), then all the bundled product(s) or free gift(s) must also be returned. Otherwise, the claim request will be deemed invalid and the Organiser reserves the right to reject the claim request.
• The Participant will bear all costs associated with the return of the Eligible Product to the Organizer. For clarify, the Product shall not be returned via mail or courier to the Organiser.
• A refund will only be given once the Organiser receives:
• The Product, returned in good condition with original packaging and the bundled product or free gift (if any)
• The original purchase receipt, showing all details that is as submitted in the claim request and adheres to the eligibility criteria.
• The refund amount will be based on the value paid for the Product as shown on the original receipt.
• The Organiser shall reserve the right and absolute discretion to substitute the refund with another of similar value, at any time without prior notice or the need to provide any reason. The refund is non-transferable and is given on an “as is” basis and not exchangeable to any item equivalent.
• Participants must retain the original receipts submitted throughout the Promotion Period for verification. Failure to present the original receipt will result in forfeiture of the refund. Photocopy of receipt shall be disqualified.
• Proof of submission of an entry is not proof of receipt. The Organiser shall not be liable for any delay, lost, damaged and/or non-receipt of submissions, any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, or any problems or technical malfunction of our telecommunications network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet.
• Unless otherwise specified, the Organiser is not responsible for and will not bear any and all expenses and ancillary costs which may be incurred in the participation in the Promotion and/or with the return of product.
• The Participant may also be required to produce additional original proof of identity at the discretion of the Organiser.
• The Organiser shall not be responsible for any loss, damage, cost or expense howsoever arising incurred by a Participant in connection with this Promotion.

USE OF PERSONAL INFORMATION/ INTELLECTUAL PROPERTY

• Participants’ entry in the Promotion is conditional upon the Participants consenting to the Organiser and its affiliated companies and business units using the Participants’ personal data to conduct verification and other actions in connection with the Promotion (including but not limited to those actions stated in these Promotion Rules). In addition, the above-mentioned parties may also use the personal data for any promotional, advertising (included targeted advertising) or marketing activities which the Organiser believes may be of interest to the Participant. This includes sending out marketing, advertising (including targeted advertising), communication and promotional materials to the Participants relating to any products manufactured, marketed or sold by Organiser and its affiliates, service providers and commercial partners.
• Any information, personal data and material about or obtained from the Organiser may be accessed, stored or otherwise processed in any medium or format determined by the Organiser, and may be transmitted across national borders for storage and/or processing in accordance with the PDPA. If a Participant requires access to his/her personal data or any amendment or correction to be made or wishes to withdraw consent to any specific use of his/her personal data, he/she should contact the relevant officer by sending a request through our website at https://tefal.com.sg/.

GENERAL

• By entering this Promotion, the Participants agree to be bound by the Terms & Conditions of the Promotion and the decisions of the Organiser shall be final and binding. No appeal shall be entertained for any reason whatsoever.
• The Promotion Terms & Conditions and the Promotion mechanics may be amended from time to time and shall prevail over any provisions or representations contained in any other promotional material or advertising of the Promotion. The Promotion and its Terms and Conditions shall be governed by the laws of Singapore and be subject to the exclusive jurisdictions of the Singapore courts.
• This Promotion is not validin conjunction with other promotions, discounts or vouchers. 
• If for any reason any aspect of the Promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorized intervention, fraud, technical failures or any cause beyond the control of the Organiser which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Promotion, the Organiser may in its sole discretion cancel, terminate, modify or suspend this Promotion, or invalidate any affected submissions, and shall not be liable for any claim, action, damage, or loss as a result of such cancellation, termination, modification, suspension or invalidation.
• The Organiser shall not be responsible for any loss, damage, cost or expense howsoever arising incurred by a Participant in connection with this Promotion.
• In the event of any inconsistency between these terms and conditions and any advertising, publicity, brochure, marketing or promotional material or other materials relating to or in connection with this Promotion, these terms and conditions shall prevail.

SCHEDULE A – LIST OF PARTICIPATING PHYSICAL AND ONLINE STORES